FAQ
Do you have questions about our home cleaning service? Here are some answers you might be curious about!
How do I book my first appointment?
You can book your first cleaning directly on our website through our “Book Now” tab. You can also call or text us for help at (984) 334-2899!
Do you bring your own supplies?
Yes, all cleaning supplies will be provided by our team including equipment. If you have a specific request for a product to be used in your home, please provide that if our team does not already carry it.
Can I trust my cleaning professionals?
Absolutely! All of our cleaners are interviewed and checked. We do not hire anyone unless they have a trustworthy and clean record along with prior employment recommendations.
What services do we NOT perform?
For the safety and health of our team, along with potential liability concerns, we do not clean/perform the following: blinds that are prone to breaking (ex. white flimsy blinds), hoarder homes, biohazards (feces, urine, vomit, blood, drug paraphernalia, etc), infestations (bugs, pests, etc), climb/use second story ladders, etc.
What is the 100% satisfaction guaranteed policy?
Please report missed areas within three days of service. We’ll re-clean missed areas as soon as possible at no additional charge.
What is the reschedule policy?
Contact us as soon as possible if you need to reschedule or cancel. Requests made less than 24 hours before your appointment incur a $50 fee. If our team arrives at the property and the appointment is canceled at the door, the fee is $75.
Is my billing information safe and secure?
Yes, no credit cards are stored within our system (only a token that allows us to charge the card). Credit card transactions are processed by Stripe and is further protected by their processing system. We take your safety and privacy very seriously!
Still have questions?
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Click the button below to get an instant quote or call us for your next home cleaning service.